How To Configure Pulse For Meetings With Zoom

Article ID: KB-XXXX
Last Updated: [Date]
Applies To: Pindrop Pulse for Meetings (Zoom)

Overview

Pindrop Pulse for Meetings is a security assistant for video conferencing platforms that delivers real-time deepfake detection, participant verification, and location intelligence to protect enterprises from fraud and impersonation during virtual meetings. It is available as an app within Zoom and as a companion web application.

Prerequisites

Ensure your organization has purchased or been provisioned Pulse for Meetings licenses and a Pulse for Meetings tenant has been created for your organization.
Confirm that your organization’s IT admin has enabled the Pulse Meetings app for your Zoom users from the Zoom App Marketplace so it is available in the Zoom Apps tray.
Verify you have a Zoom account with permission to install and use Zoom Apps and that you can start or host meetings in Zoom.
Have your work email address available; this will be used to sign up or sign in to the Pulse web application at https://meeting.pindrop.com/.

Step 1: Sign Up Or Sign In To Pulse For Meetings

Open a browser and go to https://meeting.pindrop.com/.
If your organization uses Single Sign-On (SSO):
1. Enter your work email address.
2. Select Continue.
3. Complete authentication on your organization’s SSO login page when redirected.
If your organization does not use SSO:
1. Select Sign up on the login page.
2. Enter your email address and click Continue.
3. Create a password with at least 12 characters and click Continue.
Verify your email address:
1. After sign-up, review the Unverified Email Address page.
2. Check your email inbox for the verification message from Pulse for Meetings.
3. Click the verification link (for example, Confirm my account).
4. Confirm that you are redirected to an Email Verified page in the browser.

Step 2: Install And Access Pulse Meetings In Zoom

Ask your organization’s IT team to enable the Pulse Meetings app for all Zoom users from the Zoom App Marketplace if this has not already been done.
Once enabled, review any notification email from Zoom about the Pulse Meetings app and ignore the Manage App button if it appears; the app is managed by your IT team.
If you did not receive an email, open the Zoom desktop client and start a new meeting.
In the active Zoom meeting window, click the Apps tab (typically to the right of the green Share button).
In the app tray, locate the Pulse Meetings app and click it to launch the embedded Pulse for Meetings Zoom application.

Step 3: Log In To Pulse Inside Zoom

With the Pulse Meetings app open in the Zoom meeting, click the Login button.
When your default web browser opens automatically, complete the authentication flow (SSO or email/password) as configured in Step 1.
After successful login, when prompted by the browser, select the option to open Zoom (for example, Open zoom.us) to return to the Zoom client and the Pulse Meetings app panel.

Step 4: Invite The Security Assistant To A Zoom Meeting

As the Zoom meeting organizer (host), open the Pulse Meetings app from the Zoom Apps tray while the meeting is running.
In the Pulse Meetings app panel, click Invite the Security Assistant to add the Pulse security bot to the meeting for analysis.
In the Zoom Participants list, admit the Security Assistant when it appears in the waiting room by clicking Admit.
When Zoom prompts to approve recording for the Security Assistant, click Approve so that the assistant can analyze meeting media in compliance with Zoom’s recording policies.
During the meeting, monitor the Pulse app panel to review:
1. The list of participants being analyzed.
2. Real-time risk signals indicating whether a speaker’s voice is AI-generated or a deepfake, typically within about six seconds of speech.
To see additional details such as meeting name, invite time, participant counts, and risk status over time, click View More Details in the lower-right corner of the Pulse app to open the web application view.

Step 5: Request The Security Assistant If You Are Not The Organizer

If you are not the Zoom meeting organizer, be aware that only the organizer can directly invite the Security Assistant from within Zoom.
To request the Security Assistant for a meeting you did not organize, open a browser and go to https://meeting.pindrop.com/.
Sign in to the Pulse web application if prompted (using SSO or email/password as configured earlier).
Locate the option to Join a Meeting from the web application home or meetings page.
Paste the Zoom meeting invite link into the provided field and click Join a Meeting to have the Security Assistant join that Zoom meeting as a participant.
After the Security Assistant joins, coordinate with the host to ensure the bot is admitted and recording is approved, and then monitor analysis as described in Step 4.

Step 6: Review Meetings After They End

After your Zoom meeting ends, open a browser and go to https://meeting.pindrop.com/ to access the Pulse web application.
Sign in with your Pulse account credentials or via SSO as configured previously.
Navigate to the Meetings tab to see a list of meetings analyzed in the past 30 days; Pulse for Meetings stores meeting metadata for up to 30 days.
Identify any meetings with a Happening now status in red if the Security Assistant is currently active, or select a completed meeting to open its details.
Within the selected meeting, review:
1. Meeting metadata such as date, time, and number of participants.
2. Per-participant risk levels, deepfake alerts, and timeline segments where synthetic media or anomalies were detected.
Note that playback of stored meeting recordings may be limited or disabled depending on current recording policies and consent-compliant capture support; you should continue to rely on the risk timeline and analysis results where playback is not available.

Step 7: Stop Or Reset Analysis In A Zoom Meeting

To stop analyzing a live Zoom meeting, click the Stop Analysis button in the Pulse Meetings Zoom app panel.
If you prefer to stop analysis from the Pulse web application, open the relevant in-progress meeting in the web UI and click Stop Analysis; when prompted, confirm that you want to stop analysis for that meeting.
Where available, use participant-level reset controls in the web app to reset analysis for an individual participant if you need to re-evaluate their risk signal from a clean state.
Use meeting-level reset options, when enabled, to clear video or overall analysis for the session before continuing investigation or additional interactions.

What To Expect After Configuration

When properly configured, the Pulse Security Assistant appears in Zoom meetings as a visible participant, and the in-meeting Pulse app panel displays real-time deepfake detection and participant verification results during the call.
The solution analyzes audio and video in real time to detect AI-generated voices, avatars, and face swaps while also providing participant match detection and location intelligence (such as country-level geolocation and VPN usage) to help identify impersonation and location-based risks.
Alerts are delivered via in-app notifications, chat messages, and visual indicators (changes to the Security Assistant tile) so that hosts can see when risk is detected without disrupting the meeting flow.
After meetings, you can review risk timelines, deepfake alerts, and other analysis results for recent Zoom sessions in the Pulse web application to support investigations, fraud prevention workflows, and compliance reviews.

Troubleshooting & FAQs

If you do not see the Pulse Meetings app in the Zoom Apps tray, confirm with your IT admin that the app has been installed and distributed to your Zoom account from the Zoom App Marketplace.
If the Security Assistant cannot join a meeting or fails to start analysis, verify that the host has admitted the bot from the waiting room and has approved the recording request when prompted by Zoom.
If you can sign in to the Pulse web application but not via the Zoom embedded app, confirm that your browser-based login is working and that you allow the browser prompt to open Zoom after authentication.
If you do not see historical Zoom meetings in the Pulse web app, verify that:
1. The Security Assistant was successfully invited and admitted to those meetings.
2. You are searching within the 30‑day retention window for meeting metadata.

Feature Guide – Pulse for Meetings (Eligibility, Requirements, and Technical Details). :llmCitationRef[64] Pindrop Pulse for Meetings – Zoom Installation & User Guide (Internal detailed installation and usage reference). :llmCitationRef[65] Pindrop Pulse for Meetings – Datasheet (Capabilities, key features, and supported platforms). :llmCitationRef[66] :llmCitationRef[67]